In the last two months theatres, concert venues and music halls have been forced to postpone or cancel all of their immediate shows, due to Covid 19.
Of course, this has left many people who had purchased tickets for events unsure of what will happen next. It’s also been a very difficult time for the venues themselves as they try to navigate through this period of uncertainty. Many of them are also only able to operate with skeleton staff at the moment.
However, customer bookings are a priority to live performance venues, and from what I have seen so far, I know that a lot of venues here in the North East have been working their hardest to make sure that customers with tickets to any cancelled performances are helped as soon as possible.
But, the staff at these venues are only human and can only sift through each of their bookings personally at a certain speed. This has led to a number of these venues being inundated with queries from clients who want to find out what to do with their tickets. Staff from relevant ticket sellers should be in touch with you either by email or over the phone, to let you know of any changes to your booking, but there may be a delay in this if there’s a backlog. It’s also worth noting that if you have purchased tickets through a website such as Ticketmaster or Eventim, then they should be sending out emails to bookers with further information too.
However, to try to help the situation, I’ve put together some information of where to find details of postponed or cancelled shows for a collection of venues in the North East.
The arena’s ticketing partner for their events is Ticketmaster, so information regarding events should come from them. But to make things as easy as possible, the Utilita Arena have curated an easy to use guide specifying which of their events have been cancelled or moved. This webpage is also being updated as and when necessary with any updates;
They have also stated on this page that; “If an event is not listed below we currently do not have any information to provide so please keep checking for updates”. So, if you have tickets for an event that is not currently on this list, then they likely won’t be able to give any further information on it at this time.
You can also view all upcoming shows at Utilita Arena to purchase tickets, here;
The Theatre Royal in Newcastle have recently issued the following statement;
“We are working hard to contact all customers who are awaiting refunds as quickly as possible. We are aware some customers have been waiting for a few weeks and we are extremely grateful for your patience.
We are also working hard to contact customers who have tickets for upcoming performances with more details regarding cancellations. We are trying to reschedule as many performances as possible so you don’t miss out on the excellent shows we had planned; depending on our progress with this not all show cancellations will necessarily be announced and processed in chronological order. Please rest assured that we will contact you in due course.
We’re doing our best and appreciate your support.
The Theatre Royal haven’t issued a specific list of performances that have been cancelled, however they are giving regular updates on their social media as to what’s happening. Understandably, as a lot of the theatre’s performances have long runs at the venue then it may be a more lengthy process for them reschedule shows.
You can view further information from the theatre, here;
Tyne Theatre and Opera House;
The Tyne Theatre is currently working very hard to contact each of their customers individually with information on their tickets. They are working with minimal box office staff at the moment so there is currently a delay. The theatre have previously issued information regarding cancellations and refunds, here;
In this, they have stated; “If a show is rescheduled: Tickets will remain valid for the rescheduled date. We do encourage ticket holders to hold onto their tickets where possible in this turbulent time for the events industry – which needs your support now, more than ever. However, If you are unable to attend the rescheduled date, refunds will be available from your point of purchase”.
And; “If a show is cancelled: Refunds will be available from your point of purchase. If you booked through our ticketing agent Eventim, your payment card will be refunded automatically. If you booked via our box office we will be in touch to issue your refund (please bear with us at this busy time). If you booked through another ticketing agent, please contact them with any enquiries regarding your refund”.
A list of their upcoming cancelled and rescheduled events can also be found on their website, here;
O2 Academy, Newcastle;
The O2 Academy are giving regular updates on their social media pages about which shows are no longer going ahead. You can follow their Twitter account for updates.
They have confirmed on their website that currently all shows at the O2 Academy until at least the 7th May are temporarily postponed. You can view their statement and further information, here;
They have also listed a helpful set of FAQ’s on their website, here;
O2 City Hall;
The City Hall joined forces with O2 last year, and their comms are now very similar to that if the O2 Academy’s. They are also posting regular updates about shows to their Twitter page, and have released further information on their website, here;
All of their current shows up until at least 7th May have been temporarily postponed, and further updates will follow after the Government’s advice after this date. Ticketing staff will be contacting purchasers directly if your tickets have been affected.
The Sage have announced that all shows and other events at their venue will not be going ahead until further notice. They have also said that their box office team are working to contact customers of cancelled and postponed shows directly. For more information you can view their statement in full, here;
This link will also take you to a list of rescheduled performances and further run formation on them individually, further down the page.
Northern Stage are another organisation working incredibly hard to contact customers who have been affected by rescheduled performances.
The venue have released the following statement regarding all Covid related cancellations and postponements;
So, currently all performances up until 31st July have been suspended, and the box office team are working very hard to contact all customers in due course. If you have any urgent queries for Northern Stage, then please email them rather than call, and be aware that there may be a delay in response.
The People’s Theatre are a community based theatre and so it’s current closure is difficult for the box office team there.
All performances there have currently been cancelled for the remainder of their Spring/ Summer season. They have assured customers that their box office will be in touch with customers directly and are also regularly updating their Twitter page with news and updates.
You can also visit their website for any further information, here;
If you have any problems at all in reaching out to any of these venues, or any others in the country at the moment for that matter, please be patient. Live venues are are currently dealing with a lot of uncertainty and stress in trying to mange the situation. But their priority is bringing the stage back to life and inviting you all back through their doors as soon and as safely as they can.
Have any further questions? Contact me at Tickets in Newcastle and I’ll help as best I can!